FAQ
We don't offer eye exams, but you can easily get one from any licensed optometrist or eye care professional. Once you have your prescription, email it to info@peakopticians.com, and we'll handle the rest to provide you with the perfect pair of glasses!
Do you accept insurance?
We don’t accept insurance for eyeglasses. However, we can give you an itemized bill to submit to your insurance provider for reimbursement.
How do I place an order for prescription eyewear?
To place an order, browse our selection of frames and make your purchase. After checking out, email your prescription to info@peakopticians.com. A licensed optician will schedule a 30-minute virtual fitting and talk to you about your lens options.
Can I use my current prescription?
Yes! You can use your current prescription as long as it’s valid. Most prescriptions are valid for one to two years depending on your doctors guidelines.
What if I don’t have my prescription handy?
No worries. You can email it to us later, or have us contact your eye doctor to obtain it for you.
How do I measure my Pupillary Distance (PD)?
Your PD is often included in your prescription. If not, we have a guide to help you measure it yourself at home using our PD RULER or you can visit your local optometrist.
What’s the return policy?
We offer a 30 day return/exchange policy on all eyewear. Custom made lenses are non-refundable but we offer a one-time prescription remake within 60 days of the purchase date. For any issues with our products or to return non-prescription eyewear, please contact us at info@peakopticians.com.
How long will it take to receive my glasses?
1-3 Days for non-prescription and 7-10 days for prescription eyewear. Once shipped, you will receive a confirmation and tracking number.
How can I contact customer service?
You can reach our customer service team at (475) 477-4268 or email us at info@peakopticians.com.